Terms of Service

These terms govern every transport service provided by Stockholm Chauffeur AB("we", "us"), a licensed Swedish chauffeur company. By confirming a booking you ("you", "the client") accept these terms.

1. Quotations & bookings

All prices are tailored and confirmed in writing by email or SMS. A quote is valid for 7 days unless stated otherwise. A booking is binding once we have sent a written confirmation referencing your booking ID. Prices are fixed — no surge pricing, no extra charges for traffic, normal wait time on monitored flights, or standard luggage.

2. Payment

Payment is taken either before the trip (card or Swish) or by invoice for corporate accounts on 14-day terms. Card payments are processed by our PCI-DSS compliant payment provider — we never store full card numbers. Late invoice payments accrue statutory Swedish interest plus reminder fees.

3. Cancellations & changes

• More than 24 hours before pickup: no charge.
• 2 – 24 hours before pickup: 50% of the agreed fare.
• Under 2 hours or no-show: 100% of the agreed fare.
• Wedding, tour and multi-day bookings: specific terms confirmed in writing at booking time.
• Minor changes (pickup time within 60 min, address within 5 km): free of charge subject to availability.

4. Our commitments

For every booking we commit to:

• A licensed and insured Mercedes vehicle in the agreed class.
• A professional, English-speaking chauffeur in business attire.
• On-time arrival, with live flight tracking for airport transfers.
• Complimentary bottled water, phone chargers and Wi-Fi.
• 30 minutes of free wait time for flights, 15 minutes for ground pickups.

5. Client responsibilities

• Provide accurate flight numbers, addresses and phone contact.
• Be ready at the agreed time.
• Wear seatbelts at all times and follow Swedish road safety law.
• Treat the vehicle and chauffeur with respect. Smoking, illegal drugs and behaviour that endangers safety are prohibited.
• Reimburse any damage to or excessive cleaning of the vehicle caused by you or your party (minimum SEK 2,500 for soiling).

6. Luggage & passengers

Maximum capacities per vehicle class are stated on our fleet page. Our V-Class carries a maximum of 6 passengers. Oversized luggage (bicycles, ski bags, instruments) must be declared at booking so we can assign the right vehicle.

7. Liability

We carry the statutory passenger insurance required of Swedish taxi operators. Our liability for delays or service failures is limited to the value of the affected booking, except where Swedish law provides otherwise. We are not liable for consequential losses (missed flights, missed meetings) caused by events outside our control — weather, road closures, third-party flight delays, or force majeure.

8. Complaints & disputes

If something goes wrong, email booking@stockholmchauffeur.com within 14 days and we will respond within 5 business days. These terms are governed by Swedish law. Consumer disputes can be brought to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden — ARN) or to the EU ODR platform.

9. Contact

Stockholm Chauffeur AB
Email: booking@stockholmchauffeur.com
Phone: +46 76 276 62 54